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  • Will I get Local Support?
    We have local reps across California. We also have a network of partner offices across the US. In addition, our POS affords us the ability for Remote Support to assist you at any time. Remote Support coupled with 24/7 tech support gives you unprecedented access as you continue our platform support.
  • How long does it take to get deposits?
    Next Day funding is available. Deposits are made every day of the year except weekends and holidays. Same day funding coming soon. Instant funding option available now.
  • Are there any setup or junk fees?
    We do not charge setup or application fees. There is a host of other fees your current provider may be charging you. We offer a free cost analysis that will show you how much we can lower your costs. This side by side analysis gives you the apples to apples look you need to make a good decision that is best for your business.
  • So how much can I realistically save on processing costs?
    Dual Pricing : Average merchant cuts 99% on their processing costs. Surcharge Pricing: Average merchant saves 58% on their processing costs. Interchange + Pricing: Average merchant cuts 22% on their processing costs. Schedule a stress free consultation today so together we can determine which program is the best fit for you.
  • Do I have to sign a long term agreement?
    Electronic Payments of California offers trial offers and month to month agreements! If you aren't happy, you can switch with no termination fee. Our goal is to keep you happy with the lowest rates and best in class service we are known for. When clients are happy, they don't need a long term contract to stay long term. You are free to stay.
  • I have existing equipment, can you support it?
    In most cases, the answer is yes. We integrate into many POS systems and we are Class A certified to support most current terminals. Some POS systems are proprietary. This can be determined during a free consultation visit. Schedule yours today.
  • Is Surcharging and Dual Pricing legal and compliant?
    In short, yes. Both programs have undergone much scrutiny of the card brands. There is some requirements for each program in order for you to be compliant. Our software and program signage is compliant and in line with state regulations. The surcharge program is available in all but 5 states (CO, CT, MA, ME, OK) The Dual Pricing program is available in all 50 states.
  • How long does it take to get set up?
    We offer same day approvals and next day shipping to get you going fast and in a hurry if need be. We always strive to be efficient in our efforts to serve you and your business needs.
  • Do you offer merchant funding?
    We have multiple merchant cash advance partners to support your business needs as you grow. Minimum Funding 10k and up to 250k upon approval.
  • What happens if I get a chargeback?
    Whether it is for $2 or $20,000, we will work with you to fight back and resolve a chargeback. Our success rate is an eye popping 96% success rate in favor of our merchants.
Contact Us

Still need help? For any of your processing questions, comments or concerns, please don’t hesitate to reach out to us. We are here to answer all of your questions.

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